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Website Policy

Refund, Return & Replacement Policy

Wellthy Healthcare Website — Malaysia and Singapore

Wellthy Healthcare Sdn Bhd · Company No. 202301016274 (1510196-H)

Effective Date: 7 September 2026

This Refund, Return & Replacement Policy ("Policy") applies to all purchases of healthcare and skincare products made through the Wellthy Healthcare Sdn Bhd website (the "Website") in both Malaysia and Singapore. The VIP Membership and StarWell Programme are not offered on the Website — see Section 4 below. Please read this Policy carefully before making a purchase.

1. Physical Products — No Refund Policy

Due to the health, hygiene and safety-sensitive nature of our healthcare and skincare products, all sales are final once an order has been delivered. We do not offer refunds for:

  • Change of mind.
  • Products that have been opened, used or where the hygiene seal has been broken (other than to verify a defect).
  • Incorrect selection of product by the customer (e.g. wrong skin type or shade).

This no-refund policy is subject to your rights under the Consumer Protection Act 1999 (Malaysia) in respect of defective or unsafe products, which are not excluded by this Policy.

2. Damaged, Defective or Wrong Items — Replacement

If you receive an item that is damaged, defective, expired, or different from what you ordered, you may request a replacement subject to the following conditions:

  • You must contact our customer support as soon as reasonably possible after delivery to report the issue; our customer support team will guide you through the next steps and arrange for collection or return shipment of the item where needed.
  • You must provide your order number, photos or videos clearly showing the damage/defect, and the original packaging.
  • The item must not have been used, altered, or damaged due to your own mishandling after delivery.
  • Upon verification, we will arrange for a replacement of the same item, subject to stock availability. Where the same item is out of stock, we may offer an equivalent product or store credit at our discretion.
  • Return shipping costs for verified damaged/defective items will be borne by the Company; we reserve the right to decline claims that do not meet the above conditions.

Please note: we do not offer cash or payment-method refunds. Verified damaged, defective, expired or incorrect items are resolved by replacement (or, where the same item is unavailable, an equivalent product or store credit) as described above.

3. How to Request a Replacement

To request a replacement, please contact our customer support at info@wellthy.com.my with your order number and supporting evidence. Our customer support team will review and respond to your request within 3 business days.

4. VIP Membership, StarWell Programme and WE Reward Points

The VIP Membership and StarWell Programme (including the Referral Cash Reward Programme and the RM 1,888 Entry Deposit) are offered exclusively through the Wellthy Healthcare mobile app and are not available for purchase or enrolment on the Website.

VIP Members do not receive their self-purchase discount on Website orders; that discount applies to App orders only. VIP Members pay the full listed price on the Website, and it is that price which is the amount replaceable under this Policy.

Base WE Reward points are earned on Website orders at a rate of 100% (one point per RM 1 of listed price), and store link sharing rewards may also be earned where an order is placed through another customer's store link. Points may only be redeemed on orders placed through the App and can never be refunded or exchanged for cash.

Where a Website order that generated points is cancelled, refunded or replaced, we may reverse or adjust the points credited for that order, including any store link sharing reward. For refund or redemption matters relating to the VIP Membership or StarWell Programme, please refer to the Refund, Return & Replacement Policy (Mobile App) and the applicable programme Terms and Conditions.

5. Order Cancellations

Orders may be cancelled only before they have been dispatched. Once an order has been dispatched, it can no longer be cancelled and is subject to the no-refund policy in Section 1, unless the item arrives damaged or defective as described in Section 2.

6. Contact Us

For any questions about this Policy, please contact:

Wellthy Healthcare Sdn Bhd (Company Registration No. 202301016274 (1510196-H))

C-2-01, Level 2, Capital 3, Oasis Square L, No. 2, Jalan PJU 1A/7A, Ara Damansara, 47301 Petaling Jaya, Selangor, Malaysia

Email: info@wellthy.com.my

7. Changes to This Policy

We reserve the right to amend this Policy at any time. Changes will be posted on the Website with a revised effective date and will apply to orders made after the effective date of the change.